Customer Service

Cable Service



Office Hours:
Monday-Friday: 8:00am to 5:00pm
Saturday:8:00am to Noon

Contact Information:

Office:606-564-9220 (Voicemail Option 2, Cable)
Toll Free:800-264-3572 (Voicemail Option 2, Cable)
Fax:606-564-4291
After Hours: 606-564-9220 (Voicemail Option 2, Cable, to leave a message and a technician will be paged)
E-Mail:support@maysvilleky.net
Web Page:www.limestonecable.com

If you are having trouble with your cable television service try the following steps and suggestions:

1.If you are experiencing snowy picture or missing channels check with
your nearest neighbor to see if the problem exists at their house. If
the problem exists at both houses call the office to report the problem
for both addresses.

2.If you are experiencing snowy picture or missing channels and have multiple televisions verify the problem exists on all sets. If the problem exists on only one set, swap the problem set with another set to see if the problem stays with the television set or the line. If the problem exists on the same set no matter where the set is then you will need to call your television repair person.

3.If a VCR or other recording device is hooked up to the television, remove the device and check to see if the problem still exists.

4.If only receiving channels 2-13, this is usually caused by the television not being programmed to receive CATV programming. Check your television programming and make sure the antenna is set to either Cable or CATV. If you are not sure how to program your television, consult your television manual or call the store where the television was purchased.

If none of these steps solve your problem please call the office and we will schedule a service call to correct the problem.

The Data Network

(Internet Service)

Office Hours:
Monday-Friday: 8:00am to 5:00pm
Saturday:8:00am to Noon

Contact Information:

Office: 606-564-9220 (Voicemail Option 4, Internet)
Toll Free: 800-264-3572 (Voicemail Option 4, Internet)
Fax: 606-564-4291
After Hours: 606-564-9220 (Voicemail Option 2, Cable, to leave a message and a technician will be paged)
E-Mail:support@maysvilleky.net
Web Page: www.limestonecable.com
Online Support: 24hoursupport.helpdesk

Desktop Email Settings:

E-Mail Incoming Server: pop.maysvilleky.net
E-Mail Outgoing Server: smtp.maysvilleky.net
Newsgroup Server: news.maysvilleky.net

Mobile Device Email Settings:

Incoming
Username: fullemailaddress@maysvilleky.net
Password: password on file
Server: pop.maysvilleky.net

Outgoing
Username: fullemailaddress@maysvilleky.net
Password: password on file
Server: mail.maysvilleky.net

Troubleshooting Tips to try before calling the helpline:

1. Check Cable TV Reception: If your cable television reception is snowy it may be a cable plant problem. Call our office to report the problem and schedule a service call.

2. Reset the Modem: Unplug the modem from the electric outlet. Make sure there are no front panel lights lit. Wait 30 seconds and plug the modem back into the electrical outlet and the modem will start booting up with various front panel lights flashing. When the online light on the front panel is a solid green light, try to go online or check e-mail. If you get flashing green send and receive lights or amber lights or red lights this usually means a problem with the cable connection. Check all the connections and reset the modem again. If you still are unable to connect call the office to schedule a service call.

3.Reset Modem and Computer: If resetting the modem does not allow you to go online then do the following. Make sure all programs have been properly closed and do a system shutdown on the computer. Then reset the modem following the steps outlined in Tip #2 above. After the modem has come online restart the computer. After the computer has restarted try to go online or check e-mail. If you are still unable to get the connection to work and the modem is online (solid green online light) call the helpline (606-564-9220, Voicemail Option 4) for assistance. If you have any other lights lit on the modem call the office to schedule a service call.


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